At io Ladizo, we are dedicated to providing you with premium quality products and an exceptional shopping experience. We understand that sometimes an item might not meet your expectations or may arrive with unexpected issues. That is why we offer a straightforward, transparent return and refund process.
Please read our policy details carefully to understand your rights and options.
1. Eligibility Window for Returns
- Return Period: You have 7 days from the date of delivery to request a return or exchange for an eligible item.
- Condition Requirement: To be eligible for a return, your bag must be unused, unwashed, and in the same condition that you received it. It must also remain in its original packaging with all product tags, dust bags, and promotional materials attached.
- Proof of Purchase: A valid invoice, order confirmation email, or receipt is required to process any return or exchange.
2. Grounds for Acceptable Returns
We will gladly process a return, exchange, or refund if your order meets any of the following conditions:
- The item received is physically damaged or defective.
- The item has manufacturing issues (e.g., faulty zippers, broken stitching, missing hardware).
- The item delivered does not match the product image, description, or color variant you selected on our website.
- Incorrect size or entirely wrong item sent by mistake.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Products marked under “Final Sale,” “Clearance,” or purchased during flash discount events.
- Items that show clear signs of use, scratches, stains, perfume scents, or modification.
- Any item returned more than 7 days after delivery.
4. The Return Process
To initiate a return or exchange, please follow these simple steps:
- Submit a Request: Contact our support team via email at support@ladizo.com (or your business support channel) or via our WhatsApp hotline. Include your Order ID and high-resolution photos/videos showing the issue or defect.
- Review & Approval: Our quality assurance team will review your request within 24–48 hours to determine eligibility.
- Product Pickup / Shipping: * Within Dhaka: We can arrange a return pickup through our delivery partner (applicable for defective/wrong items).
- Outside Dhaka: You may need to ship the item back to our central warehouse via a reputable local courier service (e.g., Steadfast, SA Paribahan, Sundarban Courier). Please keep the tracking receipt.
📝 Note on Shipping Costs: If the return is due to our error (defective, damaged, or incorrect item), io Ladizo will cover all return shipping expenses. If the return is due to a change of mind or personal preference, the customer is responsible for paying the return courier fees.
5. Refunds & Reversals
Once your returned item is received at our facility and undergoes inspection, we will notify you via SMS or email regarding the approval or rejection of your refund.
If approved, your refund will be processed through the original method of payment:
- Mobile Banking (bKash/Nagad/Rocket): Reversals take approximately 3 to 7 working days.
- Credit/Debit Cards & Net Banking: The refund will be credited back to your issuing bank account within 7 to 10 working days, depending entirely on your bank’s processing policy.
- Cash on Delivery (COD Orders): For orders paid in cash at delivery, we will issue the refund to your verified bKash/Nagad personal wallet or bank account. You will be requested to provide these details securely via our customer support channel.
6. Order Cancellation
- Before Shipment: You can cancel your order free of charge at any time before it has been dispatched from our warehouse. Please contact us immediately if you wish to cancel.
- After Shipment: Once an order is handed over to our delivery partner and is in transit, it cannot be cancelled. You will need to wait for the package to arrive and initiate a standard return process if eligible.
Reach Out to Us
If you have any questions or require hands-on assistance with a return, please connect with us:
- Website: https://ladizo.com
- Email Support: ladizobd@gmail.com
- Hotline / WhatsApp: 01767-006249