Welcome to io Ladizo (https://ladizo.com). We aim to provide a safe, seamless, and secure shopping experience for all our customers. By completing a purchase on our website, you agree to the terms outlined in this Payment Policy.
1. Accepted Payment Methods
To ensure maximum convenience, io Ladizo offers a variety of trusted payment options at checkout. We currently accept:
- Mobile Financial Services (MFS): bKash, Nagad, Rocket, or Upay (Depending on your merchant gateway setup).
- Credit/Debit Cards: Visa, MasterCard, and American Express.
- Net Banking: Direct internet banking through secure connected local banks.
- Cash on Delivery (COD): Available for selected locations. Please check availability at checkout by entering your shipping address.
2. Payment Security & Encryption
Your security is our absolute priority.
- All transactions processed on io Ladizo are protected by SSL (Secure Socket Layer) encryption technology, ensuring that your personal and financial details are kept entirely safe from unauthorized access.
- We do not store your credit/debit card numbers or payment credentials on our servers. All payments are securely routed directly through certified, third-party payment gateways.
3. Order Processing & Currency
- Currency: All prices listed on our store are in Bangladeshi Taka (BDT). If you are paying using an international card, the final amount will be calculated based on your card issuer’s prevailing exchange rate.
- Order Confirmation: Your order will be officially processed once full payment authorization is received. For Cash on Delivery orders, a verification call or SMS may be sent to confirm your order details before dispatch.
4. Cash on Delivery (COD) Guidelines
If you select Cash on Delivery:
- Please ensure the exact cash amount is ready at the time of delivery.
- Our delivery partners cannot hand over the package or allow you to open it prior to receiving full payment.
- If a COD delivery fails due to unavailability or refusal to accept a verified package, io Ladizo reserves the right to suspend COD privileges for future orders on your account.
5. Refund & Transaction Reversals
If an order is cancelled or a refund is authorized under our Return & Refund Policy:
- Online/Digital Payments: The refunded amount will be credited back to the original channel used (e.g., your bank account, credit card, or bKash wallet). This process typically takes 5 to 10 working days, depending entirely on your bank or payment gateway provider’s timeline.
- Cash on Delivery Refunds: Refunds for COD orders will be processed via your preferred mobile wallet (bKash/Nagad) or direct bank transfer. Our customer support team will reach out to collect your account details securely.
6. Payment Failures & Double Deductions
In the rare event that your account is debited but you receive a “Payment Failed” notification or no order confirmation on our website:
- Do not worry; your money is secure. This usually happens due to a temporary network glitch between your bank and our gateway.
- Please check your bank statement. If a double deduction has occurred, the gateway platform usually initiates an automatic reversal within 24–48 hours.
- If the issue persists, please take a screenshot of your transaction statement and contact us immediately at support@ladizo.com (or your business email) so we can manually verify your order.
Need Assistance?
If you have any questions regarding your transaction or face issues during checkout, please get in touch with our team:
- Website: https://ladizo.com
- Email: ladizobd@gmail.com
- Hotline/WhatsApp: 01767-006249